Let me start by saying that I have worked in customer service and sales for the last ten years, and I was very impressed with the service we received from Roger, Steve, and the rest of the install crew from MFOS. Roger was not only friendly, but he was knowledgeable, courteous, and prepared when he came to our house. We had four other companies, including the chain stores, come out and provide estimates on our fence and no one compared to Roger.
He brought samples of the fencing, which no one else did. He explained not only the structural design of the fencing, but also the installation process involved, which no other company did. Luckily for us, Roger and MFOS was the first company to provide an estimate. Al of the companies that came out after Roger paled in comparison. Each time one of the other companies left we couldn’t help but point out what they didn’t address that Roger had. I was amazed at how unprofessional and unprepared some of these other companies were. We couldn’t the over the fact that each estimate after Roger’s visit was a disappointment, and always felt like a waste of time afterward.The install crew had our fence up in less than two days, and even worked in the rain.
I was unable to be home during the install, but Steve was good enough to get on the phone with me to explain any unexpected issues he and his crew encountered that my fiancé was not comfortable addressing.We have had our vinyl fence for a couple of months now and we couldn’t be happier.We love the way it looks and we’ve gotten compliments from all of our neighbors on it. As a first time homeowner, i was very nervous to invest in such a dramatic change to my property so soon, but everything that MFOS did made me comfortable in my decision. Thank you so much for all of your help. -Wade & Jennifer T.